At Florals by Nila, we are committed to delivering your orders promptly, safely, and with care. Please read our shipping policy below to understand our shipping processes and timelines.
1. Shipping Locations
1.1. We currently ship to all major cities and towns across India.
1.2. International shipping is not available at the moment.
2. Order Processing Time
2.1. All orders are typically processed within 2–3 business days of payment confirmation.
2.2. Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Methods and Delivery Time
3.1. We partner with reliable courier services to ensure timely and safe deliveries.
3.2. Estimated delivery timelines:
- Metro Cities: 4–8 business days
- Non-Metro Cities: 6–10 business days
- Remote Areas: 8–10 business days
3.3. Please note: Delivery timelines are estimates and may be affected by external factors like weather, strikes, or local restrictions.
4. Shipping Charges
4.1. Applicable shipping charges will be shown at checkout.
4.2. We may offer free shipping on orders above a specific order value, as advertised on our website.
5. Order Tracking
5.1. Once your order is dispatched, you will receive a tracking number via email or SMS.
5.2. You can track your order through the courier partner’s website using the provided tracking number.
6. Delivery Policy
6.1. Orders are delivered to the address provided at checkout. Please ensure the address and contact number are accurate and complete.
6.2. If a delivery attempt fails due to an incorrect address or recipient unavailability, re-delivery charges may apply.
7. Damaged or Lost Shipments
7.1. If your order arrives damaged, contact us within 48 hours of delivery with clear photos and a parcel opening video.
7.2. If your shipment is lost in transit, contact us immediately. After verification, we will arrange a replacement or a refund.
8. Parcel Opening Video Requirement
8.1. Customers must record a full video of the parcel being opened (from start to finish) to raise any complaint regarding damage, wrong item, or missing product.
8.2. For damage issues, returns are accepted. After inspection, a refund will be processed (excluding shipping charges).
9. Undeliverable Packages
9.1. If a package is returned due to incorrect address, refusal, or repeated delivery failures, we will contact you to re-ship it. Additional shipping fees may apply.
10. Contact Us
If you have questions about shipping, please contact:
📧 Email: floralsbynila@gmail.com
📞 Phone: +91 9363902235